“Deal with the world as it is, not as you wish it to be.” ~ Jack Welsh
I LOVE this quote! It speaks to me on so many levels. Deal with the world (people) as it is (they are), not as you wish it (them) to be …
If you’re like me you say what you mean and mean what you say. Yet too often someone else’s perception of your words — and even you — will get in the way of your true intentions, no matter how clear you may be (or think you may be).
MY recent epiphany in these matters has been this … Deal with it.
We can’t truly know what the other person is thinking or feeling at any given time. However, based on previous interactions, put yourself in the other person’s position and pay attention to what’s really going on — be it your client, child, significant other, sibling, parent, friend, colleague, etc. Base your interaction on that particular moment. You might be surprised what it leads to.
(Quote found in the article “The Six Laws of Customer Experience” by Bruce Temkin, from the blog: Customer Experience Matters — experiencematters.wordpress.com)